1. 7-Day Replacement / Return Window
We offer a 7-Day Replacement Window from the date of package delivery for products that arrive:
- Dead on Arrival (DOA) or non-functional out of the box.
- Physically damaged during transit.
- Incorrect item or specification mismatch against your purchase order.
Unboxing Video Requirement: For claims regarding in-transit damage or missing accessories, an unedited 360-degree video recorded while opening the sealed courier parcel is required.
2. Eligibility Conditions for Return
- Item must be returned in its original manufacturer retail box with all inner foam inserts, cables, manuals, driver discs, and anti-static covers intact.
- Serial numbers and warranty seal stickers on the component must match the invoice issued.
- Products with physical damage caused after delivery (e.g. bent motherboard CPU pins, chipped dies, burnt circuits, stripped screw threads) are ineligible for store return and must be routed through brand service centers.
3. Refund Processing & Timelines
Once the returned item is received at our Jaipur center and undergoes technical inspection (typically 24–48 hours):
- Online Payments (Razorpay): Refunds are initiated directly back to the original payment source (Credit/Debit Card, UPI, Net Banking) within 2 business days. It may take 5 to 7 business days for the amount to reflect on your bank statement.
- Bank Transfers / Cash on Delivery: Refunds are credited via NEFT/IMPS to your verified bank account details within 2–3 business days.
4. How to Initiate a Return
To submit a return request, please contact our support desk:
- Email: smarthub2018@gmail.com (Include your Order Number & unboxing photos/video).
- WhatsApp Helpline: +91 98751 47500
